Accra: Friday November 11, 2022: The Office of The Head of Local Government Service (OHLGS) has validated the draft Scheme of Service (SoS) for Client Service Units (CSU) across the Local Government Service (LGS).
In a one-day workshop held in Accra on Friday, 11th November 2022, participants perused the draft document and validated the Scheme of Service.
In a brief remark, the Head of Service, Ing. Dr. Nana Ato Arthur assured that the Local Government Service (LGS) will continue to train the entire staff in the various classes in the Service with new trends and knowledge to enable the Service to deliver on its mandate. This he believes will lead to the realisation of significant developments in the Service.
Dr. Arthur entreated stakeholders and the public to respect Client Service (CS) concepts and embrace the Unit as a class in the LGS. He bemoaned the situation where every client who visits various institutions prefer to always deal directly with the head of the institutions even if it is just to deliver a letter. He urged current and prospective Client Service Officers (CSOs) to keep themselves abreast with the in-depth knowledge and the rudiments of CS so they can deliver the best of service to the public.
The Chief Director of the OHLGS, Mr. James Oppong Mensah, assured participants that the validated SoS for the Units will be adopted after it has been approved by the Local Government Service Council (LGSC).
The Director for Administrative Justice of the Commission on Human Rights and Administrative Justice (CHRAJ), Ms. Elizabeth Kuffuor commended the LGS for coming up with the scheme of Service for the CS and also demonstrating the commitment to institutionalise the Client Service in the LGS.