The Office of the Head of the Local Government Service (OHLGS) has commenced the development of comprehensive Local Government Service Operational Tools (LGSOT) to improve personnel management across the Service.
As part of the process, the OHLGS is holding a nationwide zonal stakeholders’ engagement for Human Resource and Management Information Systems Officers from August 3 to 7, 2026, aimed at strengthening institutional effectiveness, improving service delivery, and standardising administrative and human resource management practices across the Local Government Service.
The initiative seeks to address longstanding challenges, including inconsistencies in personnel data, duplication of staff records, delays in recruitment and placement, and unreliable reporting for decision-making.
In a speech read on his behalf, the Head of the Local Government Service, Prof. Lord Mensah, said the new system would fundamentally transform how personnel are recruited, managed, assessed and developed across the OHLGS, Regional Coordinating Councils (RCCs) and Metropolitan, Municipal and District Assemblies (MMDAs).
“Managing such a vast and diverse workforce demands systems, processes and tools that are modern, integrated, reliable and, above all, responsive,” the statement said.
The proposed digital ecosystem will comprise 11 interconnected modules, including a Recruitment Platform, Attendance Management System, Personnel Data Repository, Career Progression Platform, Performance Management System and Leave Management System.
The remaining modules will cover Employee Movement and Rationalisation, Training and Development, Disciplinary Issues Tracking, Exit Management, and a Notice and Communication Platform.
According to Prof. Mensah, the operational tools are intended not only to digitise existing processes but also to provide accurate, real-time data to support evidence-based decision-making, enhance accountability, improve transparency and strengthen institutional effectiveness.
He explained that implementation would be carried out in two phases. Phase One will include a needs assessment, system design, pilot deployment and testing across all Regional Coordinating Councils and selected Metropolitan, Municipal and District Assemblies. Phase Two will focus on nationwide rollout, capacity building, integration with existing government systems and long-term sustainability.
Prof. Mensah urged Human Resource and Management Information Systems Officers, who serve as the primary custodians of staff records and information systems, to actively participate in the co-creation process to ensure the operational tools reflect the practical realities of service delivery at the local level.
“This engagement is not merely a consultative exercise. It is an opportunity for co-creation. We want to understand the operational bottlenecks you encounter and ensure that the final solution enhances efficiency rather than adding complexity,” he said.
He added that the implementation would place strong emphasis on user training, technical support, cybersecurity, data protection and continuous system improvement to ensure all staff are adequately equipped to use the new operational tools.
The stakeholder engagement forms part of the Local Government Service’s broader digital transformation agenda aimed at building a stronger, smarter and more efficient institution capable of meeting the evolving needs of citizens.
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