Tamale – Monday 11 -Saturday 16 September 2023: The Head of the Local Government Service (LGS), Ing. Dr Nana Ato Arthur has revealed that the Service is set to establish a Class for Client Service. 

He made the revelation when he delivered the opening address at the second of the four (4) zonal Client Service Operational Manual sensitisation programme at Tamale. 

According to the Head of Service, the practice of assigning National Service, Receptionist, Administrative and Executive Classes staff as Client Service Officers should be a thing of the past since it does not encourage professionalism and career progression. Dr. Ato Arthur said the programmed was organised to seek the inputs of top Management and selected key officers from the Regional Coordinating Councils (RCCs) and Metropolitan, Municipal District Assemblies (MMDAs) into the Client Service Operational Manual for a successful roll out and consequently, the establishment of the Class. 

 He acknowledged that the current Client Service Units in the LGS were plagued with professional and administrative challenges such as untrained human resources, ad-hoc designation of staff, lack of office space, inadequate logistics, absence of clearly laid out operational procedures and reporting relationships. These challenges, he said, the sensitisation programme sought to address. He encouraged participants to contribute intensively.  

The Northern Regional Miniter, Hon. Shani Alhassan Shaibu, on his part, expressed appreciation to the resource persons for developing such a comprehensive manual. He said Client Service Officers as the first point of contact in the RCCs and MMDAs needed capacity building to be able to provide the required excellent services to clients. He described the newly developed manual as a comprehensive guide that outlines the standards and expectations within the parameters Client Service Officers are to operate. The Manual, he said, would assist them to reduce human errors and ensure quality of services. He entreated Management to play an integral role at the sensitisation programme and urged them to share experiences and best practices for the successful implementation of the manual across the Service.  

Participants were drawn from the Northen, Upper East, Upper West, Savanna and North-East Regions. 

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